FAQ

Where is Hideaway Self Storage located?

Hideaway Self Storage - Hwy NC 18 US 64
1900 NC-18 US-64
MORGANTON, NC 28655

Hideaway Self Storage - Hwy NC 181
1095 St Marys Church Rd
MORGANTON, NC 28655

What are the customer service hours?

Monday - Saturday
8 AM - 9 PM
Sunday
10 AM - 6 PM

What are the access hours?

Access your unit 24/7.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay.

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

Am I required to purchase your tenant protection?

All our tenants are required to protect their belongings during their lease with us, and are free to choose their own protection policies. For your convenience, we provide tenant protection options during your rental application with us. However, tenants can also opt out of our SafeLease protection by providing proof of self-purchased protection, by visiting privatepolicy.com and submitting the following information:
  • Storage facility address
  • Tenant name
  • Private policy number
  • Private policy expiration date
  • Unit number OR move-in date
  • A file with proof of coverage (also known as the declarations page).

What items am I not allowed to store?

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.